Here you will find the most frequently asked questions.
Is your question not listed? Then you can always ask your question by messaging us at: firstname.lastname@example.org
How do I know that my order has been received by Sholox?
Your order confirmation comes to you through email. It is therefore important that you enter the correct e-mail address at the checkout so we can update you. I did not receive order confirmation by email, now what?
After you have placed an order, you will receive a confirmation by email.
If you have not received this email. Please check your advertising / spam box. It sometimes happens that our mail ends up there.
What is the delivery of the ordered items?
The delivery time to all countries within the EU is around 5 to 8 workdays.
For all other countries outside the EU this can be approx. 10 workdays.
When will my order shipped?
Your order will be shipped after receiving your payment within 2 to 3 days.
Which postal carrier do you use?
All orders are sent by PostNL service in a discreet package.
Outside The Netherlands all packages will be transferred to and delivered by your National Postal Service, you can follow the package by the Track&Trace link we provide.
We advise you to give up a correct telephone number at the checkout, this will be visible on the shipping label under the delivery address on the package.
If the mail carrier cant find your address they have the option then, to contact you.